Frequently Asked Questions (FAQs)

Find Answers to Frequently Asked Questions

Here are some of the most frequently asked questions about icanhere.com.

How are the shipping costs calculated?

ICAN shipping charges are based on the size, weight and destination zone of the product ordered. For any order over $49, there will be no shipping charge. For more information, contact us at 619-389-4761.

How does your free shipping work?

“Free shipping” refers to standard shipping; express delivery and second day charges are extra. Our “free shipping” offer is not available on orders to Hawaii, Alaska, Canada, Mexico or other international destinations. Products that ship by freight are not eligible for free shipping.

How does your Service Center/Cite Pick Up policy work?

For many of our products, you may order online and pick it up in our service center/cite. You will receive an email confirmation that your order is ready for pickup.

Returns & Replacements

What is your returns policy?

If for any reason you are unsatisfied with a purchase, it can be returned within 60 days of the date you receive it. Absolutely no returns or exchanges will be made after 60 days.
To ensure that your return is processed accurately and promptly, please first call us at 619-389-4761 or email us at ican@icanhere.com.
A Customer Service Specialist will provide you a Return Merchandise Authorization for you to write on the pre-printed address label at the bottom of the Returns form included with your boxed order.

Please note the following:

  • All returns must be made with a Return Merchandise Authorization number.
  • All returned items must be sent back to us using the original shipping boxes and packing materials.
  • Installed products with cut wires or loose crystal will be subject to a $50 fee.
  • Sales of clearance items, giclee items personalized with uploaded photos, and custom made-to-order items are final.
  •  Some product categories may include free return shipping; this offer applies only to the 48 continental US states and may exclude certain items with designer and giclée shades and items that ship by freight.

How does your “no restocking fee” policy work?

No restocking fee will be charged on items that are in-stock and purchased from a ICAN Service Center/Cite or online at icanhere.com.

Payment

Why is there sales tax when I purchase online?

We are required by certain states to charge sales tax on online orders. Sales tax will be automatically added to the shopping cart. Please note that we do not add sales tax unless we are required by law to do so.

What kind of credit card payments do you accept?

We accepts American Express, Visa, Master Card, and Discover credit cards for online purchases on icanhere.com.

Do you have a minimum order policy?

We do not require a minimum online order at icanhere.com.

Warranties

What is your warranty policy?

ICAN, Inc. proudly stands behind the products we sell. The ICAN Long Life Warranty states that we will repair or, at our option, replace at no charge, your purchase of our LED light bulbs within Five years of the purchase date or your purchase of our LED light fixtures within Twenty Five years of the purchase date should you discover any defect in materials or workmanship.
This warranty does not cover defects, including breakage or malfunctions, caused by your mishandling or use of the product in ways other than specified by the manufacturer.
To obtain service for an item under warranty, please bring the product, your original receipt and this warranty to your closest ICAN service center, or contact our Customer Service department at 619-389-4761. All items must be brought into a ICAN Service Center or returned to ICAN for service.
In no event shall ICAN, Inc. be liable for incidental damages. Some states do not allow limitations for how long an implied warranty lasts or the exclusion may not apply to you. This warranty gives you specific legal rights, which may vary from state to state. Please keep your original receipt with this warranty. If you have any questions, or to send us a comment related to our Long Life Warranty program, please use our contact us page.