ICAN INC. values and respects the privacy of its customers and visitors. The purpose of this Privacy Statement is to provide you with information about how ICAN INC. collects, uses, and shares the information we collect from our customers and visitors. It also describes the choices you can make about our use of your information. Our collection efforts are designed to improve the shopping experience of our customers and to provide customers relevant information about our products, services, and promotions.
About This Policy
This Privacy Statement describes the privacy practices of ICAN INC., Inc. and its subsidiaries, divisions, affiliates, brands and other ICAN INC. companies(“ICAN INC.”, “our”, or “we”). It applies to our interactions with our customers and visitors, including, but not limited to:
- Use of our websites, including mobile websites
- Visits to our service centers/service cites or attendance at one of our events
- Use of our applications for mobile phones, tablets or other smart devices
- Phone and email communications
- Social media interactions on our websites and other third party websites like Facebook, YouTube, Pinterest, Google+, Instagram and Twitter
- Viewing our online advertisements or emails
- Through our authorized service providers
This policy does not apply to third-party websites accessible through our websites.
Information We Collect
We may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.
When you make a purchase we collect your payment information, including information from your credit or debit card, check, PayPal account or gift card.
When you return a product to our service centers/service cites or request a refund or exchange, you may be asked to provide your name, address, phone number and information that identifies you, such as your driver’s license. We use the information we collect from you and capture off of your government issued ID to process and track returns and to help detect and prevent fraud and otherwise administer our loss prevention program.
We may collect information about products or services you like, reviews you submit, or where you shop. We might also collect information like your age or gender.
If you use our mobile websites, mobile applications, or other smart device applications we may collect location data obtained from your device. If you use our websites, we may collect location data obtained from your IP address. We use this location data to find our nearest service center/service cite to you, provide product pricing and availability at our service centers/service cites near you and provide driving directions to our service centers/service cites. Certain of our device applications may also use this information to determine if you are shopping in one of our service centers/service cites. If you are, we present you information relevant to in-center customers. For many devices, you can control how we use your device’s location information in the settings menu of your device or via device portals.
We may collect any of the information or content that you provide through our websites, device applications, or online forums.
In our service centers/service cites, we may use various systems, including cameras, to prevent fraud and promote security.
How Information is Collected
We collect information directly from you.The following are a few examples of when we collect information from you:
- During website or survey registration
- In connection with an online or in-center purchase
- If you use an online forum, submit a question or answer to our Product Q & A or provide us with comments or reviews or contact our call centers
- If you upload or share a photo, submit a request, submit information, or post other digital content through one of our websites, applications or via social media interactions on third party websites like Facebook or Twitter
- If you return a product or use a rebate
- If you request we send you an electronic copy of your receipt
In connection with your interactions with us as a registered user of our websites.
We collect information from Affiliates of ICAN INC.. We may get information about you from a company controlled by, or under common control with ICAN INC. (our “Affiliates”).
How We Use Information
We use the information we collect for our business purposes, including:
To respond to your questions and requests. Examples include:
- Fulfilling orders, ensuring proper delivery or providing services (such as delivering an electronic copy of your receipt)
- Administering your participation in a contest, sweepstakes or other promotion or sending you prizes you might have won
- Registering you for a particular website, loyalty program, or extended warranty service or providing you with information regarding such programs or services
- Processing a return
- Responding to a product or service review
To improve our products and services.
We may use your information to make website, device application, or product and service improvements.
To look at website and device application trends and customer interests.
We might use your information to customize your experience with us. We may collect information about your activities on and interactions with various devices and link that information. Through such cross-device linking, we can provide you with a consistent experience across the devices you use. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.
For security and loss prevention purposes.
We may use your information to protect our company, our customers, or our websites. We use information collected in the course of a merchandise return to process and track returns and to help detect and prevent fraud and otherwise administer our loss prevention program.
To communicate with you about your account or our relationship.
For social media.
For other uses we may disclose to you.
We may also use personal information with your consent, and as otherwise permitted or required by law.
We may share your information for our business purposes and as legally required or permitted, including:
With third parties who perform services on our behalf.
We share information with our service providers, such as our delivery service providers who ship and deliver your online orders. We might also authorize our service providers to collect information on our behalf. Some service providers may be located outside of the United States. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions.
Data Sharing for Catalog Mailings.
We may share your name, address and transactional information about products you have purchased from our catalogs with third party companies so that you may receive future catalog offerings about products and services that may be of interest to you. If you prefer not to have your information shared with third party companies for this purpose, please see the section below entitled Your Privacy Preferences.
With any successor to all or part of our business.
For example, if all or part of our business is sold we may sell or disclose our customer list in preparation for or as part of that transaction.
If we think we have to in order to comply with the law.
For example, we will disclose information to respond to a court order or subpoena. We may also disclose information if a government agency or investigatory body requests it.
With our business partners.
For example, we might share information with one of our Affiliates or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us.
To protect us.
For example, we will disclose information if we suspect fraud. We will also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you.
At your direction.
For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.
Your Privacy Preferences
You can register or change your preferences to receive or not receive marketing communications from us by emailing us. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, asking you to review a product or service you have ordered, or notifying you of product recalls or rebates. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.
Registered website users can update their information at the Your Account section of our website. If you are not a registered website user, you can contact us by email.
Your California Privacy Rights
If you live in California and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.
To exercise your rights, you can email us or write to us at the address below. Mention in your letter that you are making a “California Shine the Light” inquiry. We will respond within 30 days.
Our websites contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for third party websites.
If you have additional questions you can call us at 619-389-4761, or reach us by email at firstname.lastname@example.org. You can write to us at:
Attention: Privacy Official Customer Care
1145 Linda Vista Dr, Suite111, San Marcos, CA92078
Changes to this Privacy Statement
Effective Date: August 1,2018
Last Revision Date: August 1,2018
From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy Statement by posting an updated copy on our website. Please check our website periodically for updates.